Welcome to Vivid Styles Shop’s FAQ section! We’ve compiled answers to your most common questions about our trendy fashion collections, delivery options, and shopping experience. Can’t find what you need? Our friendly customer service team is always ready to help at [email protected].
About Our Products
What types of clothing and accessories do you offer?
We specialise in trend-forward fashion for style-conscious shoppers. Our collection includes:
- Beachwear: Bikinis, beach trousers, cover-ups, and accessories
- Outerwear: Coats, cardigans, and bustiers for layering
- Footwear: From ankle boots to backless slippers
- Accessories: Statement jewellery, belts, and headgear
- Dresses and combination clothing for versatile styling
How do I know what size to order?
Each product page includes detailed size charts with measurements in both UK and international sizes. For swimwear and fitted items like bustiers, we recommend comparing your measurements with our charts for the perfect fit. When in doubt between two sizes, we suggest sizing up for comfort.
Are your products true to the website images?
We strive for accurate color representation in all product photos, but slight variations may occur due to monitor settings. All items are professionally photographed under studio lighting to show true textures and details. If you’d like additional images of any product, just email our team!
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Account benefits include:
- Faster checkout with saved details
- Order tracking and history
- Exclusive style tips and promotions
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP! If you need to make changes, please email [email protected] within 1 hour of placing your order with your request. Include your order number in the subject line for fastest service.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All payments are processed through our encrypted payment gateway for your security.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping (£12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days after dispatch
- Free Standard Shipping: For orders over £50, processed in 1-2 days, delivered via EMS in 15-25 days after dispatch
Do you ship to my country?
We ship worldwide except to some remote areas in Asia and other locations. During checkout, simply enter your address to confirm availability. Our trusted carriers (DHL, FedEx, EMS) ensure your fashion-forward pieces arrive safely.
Will I need to pay customs fees?
While we ship globally, some countries may charge import duties. These are the customer’s responsibility and vary by location. We declare all packages with accurate product descriptions and values. For specific fee information, please check with your local customs office.
How can I track my order?
You’ll receive a tracking number via email once your order is dispatched. Click the tracking link in your email or visit the carrier’s website to follow your package’s journey to your doorstep!
Returns & Exchanges
What is your return policy?
We want you to love every Vivid Styles purchase! You may return unworn, unwashed items with original tags within 15 days of delivery for a refund or exchange. Please note:
- Return shipping costs are the customer’s responsibility
- Refunds are issued to the original payment method
- Processing may take 5-7 business days after we receive your return
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. Our team will provide return instructions and the appropriate address. For fastest processing, include photos of the items with tags attached.
What if my item arrives damaged or incorrect?
We carefully inspect all orders before shipping, but if there’s an error, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a free return and send the correct item or issue a full refund, including return shipping costs.
Still Have Questions?
Our Norwich-based fashion experts are happy to help with any other inquiries about our collections, styling advice, or your order. Reach us at:
Email: [email protected]
Address: 70 St Stephens St, Norwich, GB NR7S 7HM
Thank you for choosing Vivid Styles Shop – where fashion meets effortless delivery!