At Vivid Styles Shop, we’re committed to bringing you the latest in beachwear fashion and accessories with seamless delivery and hassle-free returns. Here’s everything you need to know about getting your stylish items and our return process if you need it.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

Free Shipping:
– Available for orders over £50
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

International Shipping

International customers are responsible for any customs fees, taxes, or import duties that may apply. These charges are determined by your local customs office and vary by country.

Returns & Exchanges

We want you to love your Vivid Styles purchases! If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Return Eligibility

To qualify for a return, items must be:

  • In original condition with all tags attached
  • Unworn, unwashed, and free of any damage
  • In the original packaging

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

  • Bikinis & Swimwear (unless faulty)
  • Jewellery
  • Headgear (items worn close to the face)
  • Etui cases (personalised items)

Note: This doesn’t affect your statutory rights for faulty items.

How to Return an Item

Step 1: Request Authorization
Email us at [email protected] with your order number and details about the item(s) you wish to return. Use our template below to make it easy.

Step 2: Wait for Approval
We’ll respond within 2 business days with return instructions and your RMA (Return Merchandise Authorization) number.

Step 3: Package Your Item
Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.

Step 4: Ship Your Return
Send the package to our returns address (provided in your authorization email) using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Our Returns Address:
Vivid Styles Shop Returns
70 St Stephens St
Norwich, GB NR7S 7HM

Exchange Process

Want a different size or color? Follow the same return process above, clearly stating in your email that you’d like an exchange and specifying your preferred replacement item.

  • If the exchange item is of higher value, you’ll need to pay the difference.
  • If it’s of lower value, we’ll refund the difference to your original payment method.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receiving your return. Please allow 3-5 additional business days for the refund to appear in your account.
  • Method: Refunds are issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
  • Amount: You’ll receive a refund for the item price minus any original shipping costs (unless the return is due to our error).

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Vivid Styles Shop Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Details of item(s) to return:
– Product Name:
– Size/Color:
– Reason for return:

[For exchanges only] I would like to exchange this for:
– Product Name:
– Size/Color:

Please let me know the next steps and provide the return address.

Best regards,
[Your Full Name] [Your Contact Number]

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement or refund at no cost to you.

International Returns

For customers outside the UK returning items:

  • You are responsible for any customs fees or taxes associated with the return shipment
  • Mark the package as “Returned Goods” to avoid additional charges
  • We cannot refund original shipping costs for international orders

Need Help?

Our style-savvy customer service team is here to help at [email protected].